FREE STANDARD SHIPPING ON U.S.ORDERS!

Search

    LBC Paddling FAQs

    Product Information

    Of course! Online shopping can be difficult and occasionally your measurements can fall between sizes. We can help you no matter what your sizing question may be. Submit your measurements through chat or our contact form as well as the item(s) you’re interested in and we can advise!

    Most of our products are "made to order", a much more sustainable production process. Our production process makes our fulfillment time a little longer - up to 2 weeks to ship, but typically much sooner.

    Payment & Pricing

    You can pay using your credit card (Visa, Mastercard, American Express, Discover), PayPal, Amazon Pay, Apple Pay and Google Pay. You can also buy now and pay later by checking out with Sezzle.

    SHOP NOW, PAY LATER! No interest, ever. Get your order shipped now and pay in four easy installments. Click here for more information.

    SHIPPING & WILL CALL

    We ship worldwide! At the Cart stage, you can enter your shipping address for an estimate. We do not cover international duties - these duties can be paid on arrival. If you don't see shipping options at checkout for your Country, contact us through our contact form and we will try to add it to our list! 

    We offer free standard shipping that’s trackable and quick (within 3 to 5 business days) for U.S. orders. If you need the item faster, you can also select priority shipping for an additional fee.

    NOT DURING COVID-19 RESTRICTIONS. Hopefully soon! 

    Yes! Save on shipping costs and pick up your order in Long Beach, California. We will make arrangements with you to meet at Mother's Beach before or after dragon boat practice.

    Order Information

    Sustainability is important to us. Most of our products are “made to order” and have a slightly longer fulfillment time. They may take up to 2 weeks to ship, but typically will ship sooner. We have a couple different production partners so you may receive more than one package for the same order. All other items will ship typically within 3 to 5 business days. 

    Once your order ships, you will receive an automated email with your tracking information.

    We are not responsible for lost or stolen packages delayed by the postal/delivery service. 

    As soon as your order ships, you will be notified via email/text. You will also receive a tracking number.

     Reach out! Start a chat with our team or visit our contact page for any information regarding your order! We’re here to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

    100% HAPPY GUARANTEE FOR RETURNS + EXCHANGES

    We want you to be 100% happy with your LBC Paddling order! We accept returns and exchanges within 30 days of receipt of the item. All returns and exchanges must be in unworn / unused condition and in its original packaging. No returns or exchanges will be accepted for items on “sale” or using a discount code.

    For exchanges, contact us to verify we have what you need in stock. Contact our team by clicking here.

    You will be responsible for the shipping cost to send the refund / exchange item back to us. We will cover the reshipping cost for your exchanged item.

    Ship returns and exchanges to:

    LBC Paddling
    355 Long Pt
    Long Beach, CA 90803