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    LBC Paddling FAQs

    Product Information

    Of course! Online shopping can be difficult and occasionally your measurements can fall between sizes. We can help you no matter what your sizing question may be. Submit your measurements through chat or our contact form as well as the item(s) you’re interested in and we can advise!

    Most of our products are "made to order", a much more sustainable production process. Our production process makes our fulfillment time a little longer - up to 2 weeks to ship, but typically much sooner.

    Payment & Pricing

    You can pay using your credit card (Visa, Mastercard, American Express, Discover), PayPal, Amazon Pay, Apple Pay and Google Pay. You can also buy now and pay later by checking out with Sezzle.

    SHOP NOW, PAY LATER! No interest, ever. Get your order shipped now and pay in four easy installments. Click here for more information.

    SHIPPING & WILL CALL

    We ship worldwide! At the Cart stage, you can enter your shipping address for an estimate. We do not cover international duties - these duties can be paid on arrival. If you don't see shipping options at checkout for your Country, contact us through our contact form and we will try to add it to our list! 

    Yes! Save on shipping costs and pick up your order in Long Beach, California. We will make arrangements with you to meet at Mother's Beach before or after dragon boat practice.

    Order Information

    For "made to order" items, once production has been completed your order will be shipped. All other items will ship typically within 3 to 5 business days. We have multiple production partners so you may receive more than one package for the same order.

    We are not responsible for lost or stolen packages delayed by the postal/delivery service. 

    As soon as your order ships, you will be notified via email/text. You will also receive a tracking number.

     Reach out! Start a chat with our team or visit our contact page for any information regarding your order! We’re here to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

    Returns and exchanges are judged on a case-by-case basis and will be refunded for LBC Paddling credit only. No returns or exchanges will be accepted for items purchased on sale. Returns and exchanges will only be accepted within 30 days of receipt of the item and in original and unworn condition. 

    Customers are responsible for the shipping costs back to us and we'll cover the re-shipment fees for your exchange.